Privacy Policy

Effective Date: January 1, 2026

Link Tough is a chimney repair company serving Ewing, New Jersey, and the surrounding communities. We respect your privacy and want you to understand how we collect, use, and protect your personal information when you visit our website or contact us for service. This policy explains what we do with your data in plain language.

Information We Collect

When you request a quote or schedule a chimney repair, we collect your name, phone number, email address, and the service address where the work will be done.

If you contact us through our website, we also collect any details you share about your chimney issue, such as photos or a description of the problem.

Like most websites, we automatically collect basic technical information when you browse our site, including your IP address, browser type, and the pages you visit.

How We Use Information

We use your contact details to respond to your inquiry, schedule your service, and send you updates about your appointment.

We may use your email or phone number to follow up after a repair to make sure everything is working properly and to share maintenance tips.

We also use website data to understand how people find us and to improve our online experience for future visitors.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to remember your preferences and keep the site running smoothly.

Cookies help us see which pages are most helpful and how visitors move through our site. They do not give us access to your personal files or passwords.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to track website traffic and understand how visitors use our site. These tools collect anonymous data like page views and time on site.

We may also use third-party services for scheduling, email communication, or customer reviews. These providers have their own privacy policies and only receive the information needed to perform their specific service.

We do not sell your personal information to anyone. Third-party tools are used solely to help us serve you better.

Data Sharing and Disclosure

We share your information only with trusted partners who help us run our business, such as scheduling software or payment processors. These partners are required to keep your data confidential.

We may disclose your information if required by law, such as in response to a court order or to protect the safety and rights of our company, our customers, or the public.

If Link Tough is ever sold or merged with another company, your information may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.

Data Retention

We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

When your information is no longer needed, we securely delete or anonymize it. For example, we may keep service records for a few years for warranty and tax purposes, then dispose of them safely.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to only those employees who need it to do their jobs.

No method of transmission over the internet or electronic storage is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security.

User Rights

You have the right to ask us what personal information we hold about you and to request a copy of it.

You can also ask us to correct inaccurate details, delete your information, or stop using it for certain purposes. Just reach out to us using the contact information below.

If you no longer want to receive marketing emails or texts from us, you can opt out at any time by following the unsubscribe link or telling us directly.

Children's Privacy

Our services are meant for adults. We do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us so we can delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new policy on this page with a new effective date.

We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us About Privacy